Big Island, HI, USA
Jan. 6, 2003 to Jan. 9, 2003
Joe Nandhakumar , University of Bath
Matti Rossi , Helsinki School of Economics
Jari Talvinen , Helsinki School of Economics
This paper reports the findings of a large-scale case study of implementing Enterprise Resource Planning Systems (ERP) in a long-established multinational company within the telecommunication sector. The company has recently streamlined its operations through an ambitious business process redesign initiative and introduced an ERP system. The study examines the process of change enacted during the implementation of the ERP system over time. The findings indicate that much of the changes emerged as the project team sought to improvise technological features and changes to the context of use to overcome embedded constraints in the existing system, organizational context and in the ERP system itself. The team also took advantage of evolving capabilities and emerging opportunities to continuously enact changes as an ongoing process of project life. The paper argues that the process of technology-related change may be seen as a form of a ?drift? involving a series of purposeful actions with un-planned outcomes.
Joe Nandhakumar, Matti Rossi, Jari Talvinen, "Planning for ?Drift??: Implementation Process of Enterprise Resource Planning Systems", HICSS, 2003, 36th Hawaii International Conference on Systems Sciences, 36th Hawaii International Conference on Systems Sciences 2003, pp. 240b, doi:10.1109/HICSS.2003.1174621