This Article 
   
 Share 
   
 Bibliographic References 
   
 Add to: 
 
Digg
Furl
Spurl
Blink
Simpy
Google
Del.icio.us
Y!MyWeb
 
 Search 
   
36th Annual Hawaii International Conference on System Sciences (HICSS'03) - Track 8
Big Island, Hawaii
January 06-January 09
ISBN: 0-7695-1874-5
Celeste See Pui Ng, Queensland University of Technology and Yuan Ze University
Guy Gable, Queensland University of Technology
Taizan Chan, Queensland University of Technology
Enterprise resource planning (ERP) maintenance and upgrade activities are receiving much attention in ERP-using organizations. Annual maintenance costs approximate 25% of initial ERP implementation costs, and upgrade costs as much as 25-33% of the initial ERP implementation. Still, the area of ERP maintenance and upgrade is relatively new and understudied as compared to ERP implementation issues. Many organizations lack experience and expertise in managing ERP maintenance and upgrade effectively. This situation is not helped by the lack of a standard ERP maintenance model that could provide practitioners with guidelines on planning, implementing and upgrading an ERP. Although software maintenance model standards exist, they have been found in a recent study to be insufficient for ERP maintenance and upgrade processes. In order to bridge this gap in literature and practice, this study proposes a preliminary ERP maintenance model, reflecting fundamental ERP maintenance and upgrade activities. A detailed case study was conducted to gather empirical data for developing such an ERP maintenance model. Data analysis identified (potential) benefits of the maintenance model to ERP-using organizations generally, and to the case firm in particular.
Citation:
Celeste See Pui Ng, Guy Gable, Taizan Chan, "An ERP Maintenance Model," hicss, vol. 8, pp.234b, 36th Annual Hawaii International Conference on System Sciences (HICSS'03) - Track 8, 2003
Usage of this product signifies your acceptance of the Terms of Use.