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Big Island, HI, USA
Jan. 6, 2003 to Jan. 9, 2003
ISBN: 0-7695-1874-5
pp: 208a
Amit Basu , Cox School of Business
ABSTRACT
Companies seeking to achieve significant benefits through e-business need to create an effective and usable web presence to ensure successful interaction and communication with their employee, partners and customers. Despite the wealth of information available on web ease-of-use or usability, there is no standard, all-encompassing framework defining web site effectiveness. Hence it is difficult to measure usability from a qualitative and especially quantitative perspective. In this paper, we examine various approaches to assessing Web site effectiveness and usability, and then present a three-dimensional approach that takes into account the context of the site and its functionality within that context.
INDEX TERMS
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CITATION
Amit Basu, "Context-Driven Assessment of Commercial Web Sites", HICSS, 2003, 36th Hawaii International Conference on Systems Sciences, 36th Hawaii International Conference on Systems Sciences 2003, pp. 208a, doi:10.1109/HICSS.2003.1174475
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