Big Island, HI, USA
Jan. 6, 2003 to Jan. 9, 2003
Christian D. Müller , University of St. Gallen
Hans-Dieter Zimmermann , University of St. Gallen
This paper provides a first idea on changes induced by new ICT that goes ?beyond mobile?. Main aspects considered are value creation structures, value proposition of products and services and customer relations. Goal is to discuss these changes within the insurance industry context (primary insurers and reinsurers) and to foster thinking on new research topics that might arise due to the influence of Ubiquitous Computing (UC) technology. In order to do so UC is defined in a first step. Hereby we distinguish from notions such as Pervasive Computing (PC) and Ambient Intelligence (AmI) and provide a working definition for UC. In a second step implications of UC in the business context will be described generally, which will be followed by a general description of the characteristics of insurance industry. This will lead to the discussion of scenarios and the potential impact of UC in the insurance industry, providing us with a whole set of research aspects that need to be investigated further in the future. Hereby focus is the influence UC technology has on the business aspects for insurance industry rather than on technological questions arising.
Christian D. Müller, Hans-Dieter Zimmermann, "Beyond Mobile: Research Topics for upcoming Technologies in the Insurance Industry", HICSS, 2003, 36th Hawaii International Conference on Systems Sciences, 36th Hawaii International Conference on Systems Sciences 2003, pp. 197b, doi:10.1109/HICSS.2003.1174451