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36th Annual Hawaii International Conference on System Sciences (HICSS'03) - Track 5
Big Island, Hawaii
January 06-January 09
ISBN: 0-7695-1874-5
Marijn Janssen, Delft University of Technology
René Wagenaar, Delft University of Technology
Jaap Beerens, D3K Simulations and consultancy
The planning and subsequent nationwide implementation of E-government service provisioning faces a number of challenges at the level of municipalities in the Netherlands. Initiatives are confronted with a highly fragmented ICT-architecture that has been vertically organized around departments and with hardly any common horizontal functionality. This situation is even further enforced by a defacto duopoly on the software market of information systems used by municipalities. The provision of services over web-based channels leads to a need for a more flexible, open ICT-architecture based on standardized elements.
The goal of the research presented in this paper is to determine the feasibility of a component-based approach to meet the aforementioned challenge for a more flexible, open ICT architecture. The research consisted of two parts (1) the identification of opportunities for generic components in the ICT-architecture of municipalities and (2) supporting the evaluation of these opportunities using simulation.
Citation:
Marijn Janssen, René Wagenaar, Jaap Beerens, "Towards a Flexible ICT-Architecture for Multi-Channel E-Government Service Provisioning," hicss, vol. 5, pp.148, 36th Annual Hawaii International Conference on System Sciences (HICSS'03) - Track 5, 2003
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