Big Island, HI, USA
Jan. 6, 2003 to Jan. 9, 2003
René Wagenaar , Delft University of Technology
Marijn Janssen , Delft University of Technology
The planning and subsequent nationwide implementation of E-government service provisioning faces a number of challenges at the level of municipalities in the Netherlands. Initiatives are confronted with a highly fragmented ICT-architecture that has been vertically organized around departments and with hardly any common horizontal functionality. This situation is even further enforced by a defacto duopoly on the software market of information systems used by municipalities. The provision of services over web-based channels leads to a need for a more flexible, open ICT-architecture based on standardized elements.<div></div> The goal of the research presented in this paper is to determine the feasibility of a component-based approach to meet the aforementioned challenge for a more flexible, open ICT architecture. The research consisted of two parts (1) the identification of opportunities for generic components in the ICT-architecture of municipalities and (2) supporting the evaluation of these opportunities using simulation.
René Wagenaar, Marijn Janssen, "Towards a Flexible ICT-Architecture for Multi-Channel E-Government Service Provisioning", HICSS, 2003, 36th Hawaii International Conference on Systems Sciences, 36th Hawaii International Conference on Systems Sciences 2003, pp. 148, doi:10.1109/HICSS.2003.1174331