Big Island, HI, USA
Jan. 6, 2003 to Jan. 9, 2003
Eric W. Welch , University of Illinois at Chicago
Charles C. Hinnant , University of Illinois at Chicago
This paper asks how internet use, citizen satisfaction with e-government and citizen trust in government are interrelated. Prior research has found that agencies stress information and service provision on the Web (one-way e-government strategy), but have generally ignore applications that would enhance citizen-government interaction (two-way e-government strategy). Based on a review of the literature, we develop hypotheses about how two facets of e-democracy ? transparency and interactivity ? may affect citizen trust in government. Using data obtained from the Council on Excellence in Government, we apply a two stage multiple equation model. Findings indicate that internet use is positively associated with transparency satisfaction but negatively associated with interactivity satisfaction, and that both interactivity and transparency are positively associated with citizen trust in government. We conclude that the one-way e-transparency strategy may be insufficient, and that in the future agencies should make and effort to enhance e-interactivity.
Eric W. Welch, Charles C. Hinnant, "Internet Use, Transparency, and Interactivity Effects on Trust in Government", HICSS, 2003, 36th Hawaii International Conference on Systems Sciences, 36th Hawaii International Conference on Systems Sciences 2003, pp. 144a, doi:10.1109/HICSS.2003.1174323