The Community for Technology Leaders
RSS Icon
Subscribe
Big Island, HI, USA
Jan. 6, 2003 to Jan. 9, 2003
ISBN: 0-7695-1874-5
pp: 135a
Stuart J. Barnes , University of Wellington
Richard T. Vidgen , University of Bath
ABSTRACT
As organizations have begun increasingly to communicate and interact with consumers via the Web, so the appropriate design of offerings has become a central issue. Attracting and retaining consumers requires acute understanding of the requirements of users and appropriate tailoring of solutions. Recently, the development of Web offerings has moved beyond the commercial domain to government, both national and international. In this paper, we examine the results of a quality survey of a cross-national e-government Web site provided by the OECD. The site is examined before and after a major redesign process. The instrument, WebQual, draws on previous work in three areas: Web site usability, information quality, and service interaction quality to provide a rounded framework for assessing e-commerce and e-government offerings. The metrics and findings demonstrate not only the strengths and weaknesses of the sites before and after design, but the very different impressions of users in different member countries. These findings have implications for cross-national e-Government Web site offerings.
INDEX TERMS
null
CITATION
Stuart J. Barnes, Richard T. Vidgen, "Assessing the Quality of a Cross-National e-Government Web Site: a Case Study of the Forum on Strategic Management Knowledge Exchange", HICSS, 2003, 36th Hawaii International Conference on Systems Sciences, 36th Hawaii International Conference on Systems Sciences 2003, pp. 135a, doi:10.1109/HICSS.2003.1174306
17 ms
(Ver 2.0)

Marketing Automation Platform Marketing Automation Tool