Big Island, HI, USA
Jan. 6, 2003 to Jan. 9, 2003
Lynne P. Cooper , California Institute of Technology
Designers have many options for how to encode knowledge, although most are based on declarative representations. This paper explores the use of questions to represent knowledge. Practioner experiences implementing two knowledge resources using a question-based representation are described. In both resources, the use of "questions" was chosen as both a non-threatening way of engaging users and for its value in initiating thinking processes. Both systems have succeeded in capturing the interest of users and serve as valuable components of the organization's knowledge capture program. This paper describes the systems, the underlying design approach, and results from system evaluation. Since the goal of any knowledge resource is to facilitate the reuse of knowledge, it is important to understand the impact that different knowledge representations could have on system acceptance. This study raises several research issues based on experiences using the unusual representation of "questions."
Lynne P. Cooper, "The Power of a Question: A Case Study of Two Organizational Knowledge Capture Systems", HICSS, 2003, 36th Hawaii International Conference on Systems Sciences, 36th Hawaii International Conference on Systems Sciences 2003, pp. 112b, doi:10.1109/HICSS.2003.1174258