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36th Annual Hawaii International Conference on System Sciences (HICSS'03) - Track 3
Big Island, Hawaii
January 06-January 09
ISBN: 0-7695-1874-5
Hans van Leijen, Universiteit Nyenrode
Walter R. J. Baets, Universiteit Nyenrode
We develop a framework for improving knowledge-intensive aspects of administrative processes. We depart from the premise that changing business processes amounts to manipulating process knowledge in humans and machines, and can thus be seen as a special case of knowledge management. Such a view requires a clear view of what process knowledge is. In this paper, we develop such a view based on concepts from cognitive science. We give some implications of this model for analyzing, redesigning, and implementing knowledge-intensive processes.
Citation:
Hans van Leijen, Walter R. J. Baets, "A Cognitive Framework for Reengineering Knowledge-Intensive Processes," hicss, vol. 3, pp.97a, 36th Annual Hawaii International Conference on System Sciences (HICSS'03) - Track 3, 2003
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