Big Island, HI, USA
Jan. 6, 2003 to Jan. 9, 2003
Ulf Hedestig , Ume? University
Victor Kaptelinin , Ume? University
The paper reports a study of a videoconference-based environment in decentralized university education and factors determining the success of teaching and learning in the environment. The focus of the paper is on the role of a person having the formal responsibilities of a technician. An ethnographic study conducted over the course of a year revealed that the contribution of this person far exceeded the scope of formal responsibilities. The person, who was acting in the setting as a facilitator, was found to possess expertise, which was critically important for supporting interaction between remote participants at several levels, such as attention management, time management, acquisition of setting-specific skills, and coordination within a larger institutional context. The findings suggest that "supra-situational" activities can be an important factor of successful functioning and development of emerging learning environments.
Ulf Hedestig, Victor Kaptelinin, "Facilitator?s Invisible Expertise and Supra-Situational Activities in a Telelearning Environment", HICSS, 2003, 36th Hawaii International Conference on Systems Sciences, 36th Hawaii International Conference on Systems Sciences 2003, pp. 5c, doi:10.1109/HICSS.2003.1173637