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36th Annual Hawaii International Conference on System Sciences (HICSS'03) - Track1
Big Island, Hawaii
January 06-January 09
ISBN: 0-7695-1874-5
Ulf Hedestig, Ume? University
Victor Kaptelinin, Ume? University
The paper reports a study of a videoconference-based environment in decentralized university education and factors determining the success of teaching and learning in the environment. The focus of the paper is on the role of a person having the formal responsibilities of a technician. An ethnographic study conducted over the course of a year revealed that the contribution of this person far exceeded the scope of formal responsibilities. The person, who was acting in the setting as a facilitator, was found to possess expertise, which was critically important for supporting interaction between remote participants at several levels, such as attention management, time management, acquisition of setting-specific skills, and coordination within a larger institutional context. The findings suggest that "supra-situational" activities can be an important factor of successful functioning and development of emerging learning environments.
Citation:
Ulf Hedestig, Victor Kaptelinin, "Facilitator?s Invisible Expertise and Supra-Situational Activities in a Telelearning Environment," hicss, vol. 1, pp.5c, 36th Annual Hawaii International Conference on System Sciences (HICSS'03) - Track1, 2003
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