CSDL Home H HICSS 2002 Proceedings of the 35th Annual Hawaii International Conference on System Sciences
Big Island, HI
Jan. 10, 2002 to Jan. 10, 2002
This paper sets forth a framework for examining the discourse of interviews that take place during requirements analysis and knowledge elicitation. Research has shown that requirements and knowledge elicitation techniques are very similar if not identical in some instances. Moreover, eliciting user requirements is a critical and difficult activity of both information and knowledge based systems development. In this paper, requirements and knowledge elicitation are discursively mediated social practices. Through discourse analysis, this paper shows that narratives emerge during elicitation interviews. In particular, clients propose a irstorytelling framely, where the talk is inviting and rich, which conflicts with that proposed by analysts. A frame brings with it certain 'rules' about turns and topics. The paper portrays a conflict between the preferred frames of the analyst and client which points to some of the problems that characterize elicitation interviews. Explanations of why frames are proposed, resisted and sustained are explored.
discourse analysis, requirements analysis, knowledge elicitation, interviews, narratives
R. Alvarez, "Discourse Analysis of Requirements and Knowledge Elicitation Interviews", HICSS, 2002, Proceedings of the 35th Annual Hawaii International Conference on System Sciences, Proceedings of the 35th Annual Hawaii International Conference on System Sciences 2002, pp. 255, doi:10.1109/HICSS.2002.994388