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28th Hawaii International Conference on System Sciences
Hawaii, USA
January 04-January 07
ISBN: 0-8186-6945-4
Hyeun-Suk Rhee, Sch. of Manage., Georgia Inst. of Technol., Atlanta, GA, USA
H. Pirkul, Sch. of Manage., Georgia Inst. of Technol., Atlanta, GA, USA
V. Jacob, Sch. of Manage., Georgia Inst. of Technol., Atlanta, GA, USA
R. Barhki, Sch. of Manage., Georgia Inst. of Technol., Atlanta, GA, USA
A laboratory experiment was conducted to test the impact of communication medium (computer mediated versus face-to-face) on the performance of three-person groups with an integrative negotiation task. Negotiation process variables this study investigated were: conflict management behavior, judgment accuracy and negotiation time. Negotiation outcome variables considered were joint profit and satisfaction. Results showed that computer-mediated groups used more distributive approach, perceived other group members' priorities less accurately and took more time to reach a group agreement than did groups that used the face-to-face communication medium. It was also found that computer-mediated groups achieved lower joint profit and showed less satisfaction with the communication medium than did face-to-face groups.
Index Terms:
negotiation support systems; decision support systems; group decision support systems; groupware; social aspects of automation; computer-mediated communication; group negotiation; laboratory experiment; face-to-face communication; three-person groups; integrative negotiation task; negotiation process variables; conflict management behavior; judgment accuracy; negotiation time; group agreement; computer-mediated groups; lower joint profit
Citation:
Hyeun-Suk Rhee, H. Pirkul, V. Jacob, R. Barhki, "Effects of computer-mediated communication on group negotiation: an empirical study," hicss, pp.270, 28th Hawaii International Conference on System Sciences, 1995
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