Los Angeles, CA
March 31, 2009 to April 2, 2009
DOI Bookmark: http://doi.ieeecomputersociety.org/10.1109/CSIE.2009.205
This paper proposes a method for generating a Web-page based troubleshooter, which diagnoses troubles about computer system administration. This troubleshooter digs out several possible causes (hypotheses) from the current status of a trouble, and then examines those hypotheses in turn. After the cause is identified, it will present a solution to fix the trouble. To illustrate the status of a trouble, possible causes,examination methods and presentation of a solution, WebPages (hereafter, info pages) are used, which are defined in HTML code. From the info pages that explain each status of troubleshooting, the method this paper presents generates troubleshooter client/server interface, a stack of status history and titled links to the next info pages. This paper also describes two ways to easily implement this method on both of a client side and a server side.
Web applications, Troubleshooting, Computer administration, Automatic generation
Takao Shimomura, Muneo Takahashi, "Web-Based Troubleshooter Generation for System Administration", CSIE, 2009, 2009 WRI World Congress on Computer Science and Information Engineering, CSIE, 2009 WRI World Congress on Computer Science and Information Engineering, CSIE 2009, pp. 760-764, doi:10.1109/CSIE.2009.205