Apr. 22, 2009 to Apr. 24, 2009
Marcos R. S. Borges , Programa de Pós-Graduação em Informática, Universidade Federal do Rio de Janeiro, Brasil
Paulo Victor R. de Carvalho , Programa de Pós-Graduação em Informática, Universidade Federal do Rio de Janeiro, Brasil
The paper presents a collaborative ethnography approach for cognitive requirements elicitation of work teams in complex environments. It discusses the concepts of cognitive systems and their requirements, and presents a review of methods commonly used in the elicitation of requirements both in the case of traditional systems and complex systems. Then, it points to some advantages of a collaborative approach in comparison to other approaches. An evaluation plan of the approach based on experimentation and the development of a groupware to support the proposed methodology is also presented. The groupware aims to stimulate collaboration and an organization in the elicitation process of cognitive requirements.
Marcos R. S. Borges, Paulo Victor R. de Carvalho, "Collaborative ethnography: An approach to the elicitation of cognitive requirements of teams", CSCWD, 2009, International Conference on Computer Supported Cooperative Work in Design, International Conference on Computer Supported Cooperative Work in Design 2009, pp. 167-172, doi:10.1109/CSCWD.2009.4968053