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2009 13th International Conference on Computer Supported Cooperative Work in Design
Collaborative ethnography: An approach to the elicitation of cognitive requirements of teams
Santiago, Chile
April 22-April 24
ISBN: 978-1-4244-3534-0
Luiz Carlos L. Silva, Programa de Pós-Graduação em Informática, Universidade Federal do Rio de Janeiro, Brasil
Marcos R. S. Borges, Programa de Pós-Graduação em Informática, Universidade Federal do Rio de Janeiro, Brasil
Paulo Victor R. de Carvalho, Programa de Pós-Graduação em Informática, Universidade Federal do Rio de Janeiro, Brasil
The paper presents a collaborative ethnography approach for cognitive requirements elicitation of work teams in complex environments. It discusses the concepts of cognitive systems and their requirements, and presents a review of methods commonly used in the elicitation of requirements both in the case of traditional systems and complex systems. Then, it points to some advantages of a collaborative approach in comparison to other approaches. An evaluation plan of the approach based on experimentation and the development of a groupware to support the proposed methodology is also presented. The groupware aims to stimulate collaboration and an organization in the elicitation process of cognitive requirements.
Citation:
Luiz Carlos L. Silva, Marcos R. S. Borges, Paulo Victor R. de Carvalho, "Collaborative ethnography: An approach to the elicitation of cognitive requirements of teams," cscwd, pp.167-172, 2009 13th International Conference on Computer Supported Cooperative Work in Design, 2009
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