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Issue No.02 - March/April (2011 vol.9)
pp: 18-26
Cristian Bravo-Lillo , Carnegie Mellon University
Lorrie Faith Cranor , Carnegie Mellon University
Julie Downs , Carnegie Mellon University
Saranga Komanduri , Carnegie Mellon University
ABSTRACT
Computer security warnings are intended to protect users and their computers. However, research suggests that these warnings might be largely ineffective because they're frequently ignored. The authors describe a mental model interview study designed to gain insight into how advanced and novice computer users perceive and respond to computer warnings. Developers can leverage the approaches of advanced users to design more effective warnings for novice users.
INDEX TERMS
Computer security, User profiles and alert services, Human information processing, Human-centered computing
CITATION
Cristian Bravo-Lillo, Lorrie Faith Cranor, Julie Downs, Saranga Komanduri, "Bridging the Gap in Computer Security Warnings: A Mental Model Approach", IEEE Security & Privacy, vol.9, no. 2, pp. 18-26, March/April 2011, doi:10.1109/MSP.2010.198
REFERENCES
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2. S.R. Bohme, and D. Egilman, "A Brief History of Warnings," Handbook of Warnings (Human Factors/Ergonomics), M.S. Wogalter ed., Lawrence Erlbaum Assoc., 2006, pp. 11–20.
3. G.M. Morgan et al., Risk Communication: A Mental Models Approach, Cambridge Univ. Press, 2001.
4. S. Sheng et al., "An Empirical Analysis of Phishing Blacklists," , 6th Conf. Email and Anti-Spam, 2009; http://ceas.cc/2009/papersceas2009-paper-32.pdf .
5. M. Wu, R.C. Miller, and S.L. Garfinkel, "Do Security Toolbars Actually Prevent Phishing Attacks?" Proc. Conf. Human Factors in Computing Systems (CHI 06), ACM Press, 2006, pp. 601–610.
6. L.J. Camp, "Mental Models of Privacy and Security," Technology and Society Magazine, vol. 28, no. 3, 2009, pp. 37–46.
7. M.S. Wogalter, "Communication-Human Information Processing Model," Handbook of Warnings (Human Factors/Ergonomics), M.S. Wogalter ed., Lawrence Erlbaum Assoc., 2006, pp. 51–61.
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