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Using Positive Reinforcement as a Quality Tool
March/April 2005 (vol. 22 no. 2)
pp. 62-63
Barbara Hirsh, Motorola
Many quality practitioners rely on auditing to verify compliance of process changes. However, when my division used a positive reinforcement approach to verify compliance, we saw deeper institutionalization of the desired organizational change.
Index Terms:
Quality Process Management, QPM, Software Quality Management, SQM, compliance
Citation:
Barbara Hirsh, "Using Positive Reinforcement as a Quality Tool," IEEE Software, vol. 22, no. 2, pp. 62-63, March-April 2005, doi:10.1109/MS.2005.50
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