Issue No.01 - January/February (2005 vol.22)
Susanne Kandrup , SusKan Development
DOI Bookmark: http://doi.ieeecomputersociety.org/10.1109/MS.2005.15
Producing good systems relies on asking "the right questions" to discover users? real requirements. Family therapy provides interview techniques and different types of questions that can generate new knowledge.
requirements specification, systems coaching, family therapy
Susanne Kandrup, "On Systems Coaching", IEEE Software, vol.22, no. 1, pp. 52-54, January/February 2005, doi:10.1109/MS.2005.15