Issue No.05 - September/October (2004 vol.21)
Ho-Won Jung , Korea University
Seung-Gweon Kim , Korea University
Chang-Shin Chung , Telecommunications Technology Association
The international standard ISO/IEC 9126 defines a quality model for software products. The model categorizes software product attributes into six characteristics, which are further subdivided into 27 subcharacteristics. Based on a user survey, this exploratory study empirically investigates whether the ISO/IEC 9126 categorization is correct and reliable in evaluating user satisfaction with judgment of the quality of a packaged software product. The results help clarify our understanding of product-quality attributes and provide guidance for revising the standard.
ISO/IEC 9126, software quality model standards
Ho-Won Jung, Seung-Gweon Kim, Chang-Shin Chung, "Measuring Software Product Quality: A Survey of ISO/IEC 9126", IEEE Software, vol.21, no. 5, pp. 88-92, September/October 2004, doi:10.1109/MS.2004.1331309