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Measuring Software Product Quality: A Survey of ISO/IEC 9126
September/October 2004 (vol. 21 no. 5)
pp. 88-92
Ho-Won Jung, Korea University
Seung-Gweon Kim, Korea University
Chang-Shin Chung, Telecommunications Technology Association
The international standard ISO/IEC 9126 defines a quality model for software products. The model categorizes software product attributes into six characteristics, which are further subdivided into 27 subcharacteristics. Based on a user survey, this exploratory study empirically investigates whether the ISO/IEC 9126 categorization is correct and reliable in evaluating user satisfaction with judgment of the quality of a packaged software product. The results help clarify our understanding of product-quality attributes and provide guidance for revising the standard.
Index Terms:
ISO/IEC 9126, software quality model standards
Ho-Won Jung, Seung-Gweon Kim, Chang-Shin Chung, "Measuring Software Product Quality: A Survey of ISO/IEC 9126," IEEE Software, vol. 21, no. 5, pp. 88-92, Sept.-Oct. 2004, doi:10.1109/MS.2004.1331309
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