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Issue No.02 - March/April (2008 vol.28)
pp: 72, 70-71
Published by the IEEE Computer Society
ABSTRACT
Richard Mateosian first reviews the Adobe Technical Communication Suite, which includes FrameMaker, RoboHelp, Captivate, and Acrobat 3D. Having accumulated a set of products for the same audience, Adobe has taken the added step of making them work together smoothly. Mateosian also recommends <em>Switching to the Mac: The Missing Manual, Leopard Edition</em>, by David Pogue, as an indispensable resource for PC users who need to use a Mac or are considering moving permanently to a Mac.
.......This time I talk about two subjects that are not the way they once were and may change again tomorrow.
Adobe Technical Communication Suite,Adobe, US$1,599.00, http://www.adobe.com
Fifteen years ago, the tools of the technical communicator's trade came from many companies. The most important tool for creating technical manuals was FrameMaker from Frame Technology. For newsletters, marketing pieces, and other short documents, writers also used the more agile PageMaker, a tool for composing pages, from a company named Aldus. RoboHelp, from Blue Sky (later called eHelp) emerged as the tool of choice for creating online help systems. When Web browsing became popular, Macromedia brought out Dreamweaver, the HTML editor of choice. Macromedia also developed Flash technology, one of the simplest ways to add animation to online content.
Starting in the early 1980s, a company called Adobe invented Postscript, the display language that now sits inside virtually every laser printer. Adobe also developed the premier tools for manipulating vector and bitmapped graphics: Illustrator and Photoshop. Postscript is great for the insides of printers, but not so good for interchange and multimedia, so in the early 1990s, Adobe developed portable document format (PDF). More than 90 percent of personal computers have software to read PDF files.
When many companies serve the same customers with different products, there is usually one outcome—one or more companies grow by absorbing the others, and soon the customers have a small number of full-service suppliers. Adobe now owns all of the products mentioned earlier in this column. Only Microsoft has a plausible claim to being a competitor.
Having accumulated a set of products for the same audience, Adobe has taken the added step of making them work together smoothly. The Technical Communication Suite (TCS) consists of FrameMaker, RoboHelp, Captivate, and Acrobat 3D. If you buy them as the TCS, they work more efficiently together, and they cost less than they would separately.
For technical communicators, FrameMaker and RoboHelp are the heart of the TCS. Captivate, which simplifies creating Flash-based demonstrations and training, may become more popular as buyers of the TCS learn how to use it. Acrobat 3D, for most technical communicators, is essentially the same as Acrobat, but with a flashy new feature (embedded 3D graphics) that most of them will never use.
FrameMaker is the tool most technical communicators choose to create books. It manages the chapters, appendixes, indexes, and so forth in a document called a book file. It provides ways to maintain consistent styles and formats throughout the final document. It provides a facility for including some text conditionally, based on attribute values applied to the document at publication time. Up until the TCS, FrameMaker worked with a product called WebWorks Publisher to produce HTML output from the same source files. In the TCS, RoboHelp provides HTML publishing capabilities for FrameMaker.
I first reviewed FrameMaker in Micro Review, May/June 1993. Unlike the current version, FrameMaker 3.0 worked essentially identically on both Macintosh and PC, as well as on the Unix systems for which Frame Technology had originally designed it. FrameMaker 8 and the TCS work only in a Microsoft Windows (XP or Vista) environment. Adobe has given no indication that it will ever support this product in the Macintosh environment. On the other hand, FrameMaker 8 has a variety of new or improved features, when compared with FrameMaker 7.2:

    • change tracking—at last!

    • a tabbed view to facilitate working with many source files simultaneously,

    • improved Unicode support,

    • spelling and hyphenation dictionaries for 30 languages, continued on p. 71

    • better XML support (but still no DTDs or schemas),

    • support for Darwin Information Typing Architecture (DITA),

    • integration of rich media (for example, Flash or 3D graphics),

    • an updated Frame Developer's Kit (FDK).

Like any new version, FrameMaker 8 has given me a few unpleasant surprises. I encountered, as others have reported, occasional crashes or failures to complete requested operations. However, I did two serious projects with FrameMaker 8 and was able to get past the occasional problems to produce correct PDF output.
Most technical communicators who produce online help use RoboHelp to do so. It facilitates building a body of information units called topics. It provides ways to maintain consistent styles and formats, and it manages all the ways end users can navigate to and among the topics. There are many standard formats for online help—nowadays all based on HTML—and RoboHelp supports all of them from a single source.
I first reviewed RoboHelp (version 2.6) in Micro Review, September/October 1994. Over the succeeding years, new RoboHelp versions came out far too frequently, leading to internal problems in the product. According to Mike Hamilton, a former key eHelp employee, Adobe inherited a code base in December 2005 that needed massive reorganizing and bug fixes. Another problem with RoboHelp was its output of a proprietary form of HTML, based on the notorious <kadov> tags. Adobe began to attack these problems with RoboHelp 6. It has now brought out RoboHelp 7 as part of the TCS.
In the TCS, RoboHelp works well with FrameMaker. Like FrameMaker, RoboHelp provides styles, variables, and conditional text. You can define a mapping between FrameMaker's styles, variables, and conditions and RoboHelp's. The mapping facilitates importing FrameMaker output into RoboHelp. You can import FrameMaker files into RoboHelp by reference, so that RoboHelp receives subsequent changes to the FrameMaker file, or you can import as a copy, so that subsequent changes to the FrameMaker file do not affect the RoboHelp version.
RoboHelp can also import files of a variety of formats, including Microsoft Word 2007, as well as earlier Word formats. It converts all imported files into HTML and provides a built-in HTML editor for manipulating them.
RoboHelp projects generally contain large numbers of files, sometimes worked on simultaneously by more than one person. RoboHelp comes with a source-control facility that provides locking, history, and a means to compare versions.
Captivate is new to most technical communicators. It provides ways to create simulations (annotated animated screen captures) and training materials, including quizzes. Captivate produces Flash output, so that file sizes are relatively small. It can even import PowerPoint presentations and convert them to Flash.
Acrobat is an essential tool for technical communicators. It has many quirks, and there are gurus to help you deal with them (see Micro Review, September/October 2004). It provides a way of publishing reasonably sized files representing printed manuals. It also provides a variety of means for reviewing and annotating documentation.
In the TCS, Acrobat enables you to embed three dimensional figures—the output of common computer-aided design programs—in PDF files. Readers can then manipulate the figures without special software. You can also embed Flash, sound, and other multimedia formats.
The way I use Acrobat, I've noticed little difference since moving to the TCS. My one complaint is that printing generally takes longer. There are some documents I print routinely that used to come out quickly with my old version of Acrobat but now take so long that the printer manager sends back an error message saying that the document failed to print. If I ignore the message, the document eventually prints. I've only tried this with one printer—my 10-year-old HP LaserJet 4000—so perhaps it's not a general problem.
Adobe has made it easy for technical communicators to adopt the TCS. The bundle price essentially gives you some components at no cost. Adobe also offers generous discounts to owners of earlier versions of any of the components. It also offers student discounts.
By bundling the products of the TCS, Adobe makes it less likely that a competitor to any of these products will become a new standard. An example of such a competing product is Flare, from MadCap Software. When Adobe acquired Macromedia, which had recently acquired eHelp, some members of the RoboHelp team left Adobe and subsequently founded MadCap. This gives MadCap Flare immediate credibility among technical communicators. Adobe's bundling of RoboHelp into the TCS, however, creates a large barrier to a successful challenge by Flare.
If you produce technical documentation, you probably already use FrameMaker or RoboHelp. You should take advantage of this package to obtain the benefits of the greater integration. It will also give you Captivate and the 3D features of Acrobat, essentially free.
Switching to the Mac: The Missing Manual, Leopard Edition,, David Pogue (O'Reilly, 2008, 604 pp., US$29.99, ISBN 978-0-596-51412-9, http://www.oreilly.com
In 1984, I got my first Apple Macintosh computer, and I used Macs almost exclusively until the early 1990s, when Windows 3.1 became a serious competitor. Gradually, I switched almost entirely to PCs. I haven't done any serious work with a Mac in many years.
Recently I had occasion to borrow a Mac to test some Mac software. I found the experience extremely frustrating. I know that a Mac can do essentially everything a PC can do, but they do it differently enough that I felt like a beginner. It reminded me of times when I've tried to express myself in a language I don't know very well. I know what I want to say, but I don't know how to say it in that language. My mind races ahead, but my tongue cannot follow. This is the problem that David Pogue attacks first. The first four chapters tell you how to accomplish things on a Mac that you already know how to do on a PC.
If you're not just visiting, but actually emigrating from the PC to the Mac, there is still a lot more to do. You need to move your files and get used to a whole new set of application programs. Although some programs work exactly the same in both environments, you may find yourself using a different browser or mail program. Many programs work almost exactly the same. Pogue lists the tiny differences to be aware of in dozens of common programs.
The remainder of the book is not so much about switching as about understanding how the Mac OS X operating system works. For example, you probably have a limited view of how networking or system preferences work in the Windows environment. Pogue explains the somewhat more comprehensible Mac versions of these subjects.
If you are a PC user, and you need to use a Mac or are considering moving permanently to a Mac, this is an essential book. Don't leave your PC without it.
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