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Issue No.04 - July/August (2011 vol.13)
pp: 24-28
Stephen Anderson , Baruch College
Kannan Mohan , Baruch College
ABSTRACT
<p>Can enterprises use Web 2.0 technologies to improve the output of knowledge workers? A study of four knowledge-intensive firms offers insight into their use of social networking for knowledge management and the challenges it presents.</p>
INDEX TERMS
Keywords: Knowledge management, social networking, community, information technology
CITATION
Stephen Anderson, Kannan Mohan, "Social Networking in Knowledge Management", IT Professional, vol.13, no. 4, pp. 24-28, July/August 2011, doi:10.1109/MITP.2011.68
REFERENCES
1. G. Fischer and J. Ostwald, "Knowledge Management: Problems, Promises, Realities, and Challenges," IEEE Intelligent Systems, vol. 16, no. 1, 2001, pp. 60–72.
2. M. Alavi and D.E. Leidner, "Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues," MIS Quarterly, vol. 25, no. 1, 2001, pp. 107–136.
3. D.Z. Levin and R. Cross, "The Strength of Weak Ties You Can Trust: The Mediating Role of Trust in Effective Knowledge Transfer," Management Science, vol. 50, no. 11, 2004, pp. 1477–1490.
4. J. Swan et al., "Knowledge Management and Innovation: Networks and Networking," J. Knowledge Management, vol. 3, no. 4, 1999, pp. 262–275.
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