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Toward a Healthcare Business-Process Reference Model
May/June 2011 (vol. 13 no. 3)
pp. 38-47
Paul Brown, TIBCO Software
John Kelly, NaviNet
David Querusio, Harvard Pilgrim HealthCare

Standardizing processes in an effort to develop a full-scale healthcare business-process reference model could enable flexible business models without requiring custom interfaces and help track transactions to improve response times and quality of care.

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3. "Companion Guide—837 Healthcare Claim: Professional," New England Healthcare EDI Network, Feb. 2007; www.nehen.org/resourcesNEHEN_837_Prof_RELEASE_07_Q1.pdf .
4. P. Harmon, Business Process Change: A Manager's Guide to Improving, Redesigning, and Automating Processes, Morgan Kaufmann, 2003.
5. L. Bass, P. Clements, and R. Kazman, Software Architecture in Practice, 2nd ed., Addison-Wesley Professional, 2003.
6. J.W. Ross, P. Weill, and D.C. Robertson, Enterprise Architecture as Strategy, Harvard Business School Press, 2006.
7. Paul C. Brown, Implementing SOA: Total Architecture in Practice, Addison-Wesley Professional, 2008.

Index Terms:
reference model; reference architecture; business process; healthcare; information technology
Citation:
Paul Brown, John Kelly, David Querusio, "Toward a Healthcare Business-Process Reference Model," IT Professional, vol. 13, no. 3, pp. 38-47, May-June 2011, doi:10.1109/MITP.2010.65
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