• provide customer service almost anytime and anywhere;
• extend business hours, since workers can work from home or on the road; and
• reduce operating expenses associated with maintaining an office infrastructure.
• Who is eligible?
• What are the user responsibilities?
• What technology is provided and supported?
• What level of access and services are provided and supported?
• Who buys or owns the device?
• Who pays for support?
• What service expenses will be covered?