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Event Monitoring and Service in a Flat World
January/February 2010 (vol. 12 no. 1)
pp. 32-39
Event monitoring is a critical component in managing IT infrastructure and business operation. Yet, like other IT services, monitoring services face challenges and high expectations in a globally integrated IT environment. Such services offer a telling example that shows both potential and limitation for global IT services, as well as the gaps between expectation and reality and how they might be better identified and thus narrowed.

1. T.L. Friedman, The World Is Flat −A Brief History of the Twenty-First Century, Farrar, Straus and Giroux, 2005.
2. A. Cartlidge et al., An Introductory Overview of ITIL v. 3, IT Service Management Forum, UK Chapter, 2007; www.itsmfi.org/contentintroductory-overview-itil-v3-pdf.

Index Terms:
monitoring, global resources, global IT infrastructure, SLA, systems management, service delivery, offshoring
Citation:
Thomas M. Cheng, "Event Monitoring and Service in a Flat World," IT Professional, vol. 12, no. 1, pp. 32-39, Jan.-Feb. 2010, doi:10.1109/MITP.2010.25
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