Issue No.04 - July/August (2009 vol.11)
Phillip A. Laplante , Pennsylvania State University
Norita Ahmad , American University of Sharjah
DOI Bookmark: http://doi.ieeecomputersociety.org/10.1109/MITP.2009.80
Software maintenance engineers devote a significant amount of work to repairing user-identified errors. But user, maintainer, and manager perceptions of an error's importance can vary, and bug-repair assignment policies can adversely affect those perceptions.
defect repair, debugging policies, error assignment
Phillip A. Laplante, Norita Ahmad, "Pavlov's Bugs: Matching Repair Policies with Rewards", IT Professional, vol.11, no. 4, pp. 45-51, July/August 2009, doi:10.1109/MITP.2009.80