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Issue No.04 - July/August (2009 vol.11)
pp: 45-51
Phillip A. Laplante , Pennsylvania State University
Norita Ahmad , American University of Sharjah
ABSTRACT
Software maintenance engineers devote a significant amount of work to repairing user-identified errors. But user, maintainer, and manager perceptions of an error's importance can vary, and bug-repair assignment policies can adversely affect those perceptions.
INDEX TERMS
defect repair, debugging policies, error assignment
CITATION
Phillip A. Laplante, Norita Ahmad, "Pavlov's Bugs: Matching Repair Policies with Rewards", IT Professional, vol.11, no. 4, pp. 45-51, July/August 2009, doi:10.1109/MITP.2009.80
REFERENCES
1. B. Boehm and V.R. Basili, "Software Defect Reduction Top 10 List," Computer, vol. 34, no. 1, 2001, pp. 135–137.
2. The Bugzilla Guide - 3.1 Development Release, accessed 21 Mar. 2007; www.bugzilla.org/docs/tip/htmllifecycle.html .
3. H. Holmström, "Virtual Communities for Software Maintenance," Proc. 37th Ann. Hawaii Int'l Conf. System Science (HICSS 04), IEEE CS Press 2004.
4. R. Heinlein, Time Enough for Love, Ace, 1973.
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