Issue No.03 - May/June (2008 vol.10)
Katherine O'Callaghan , Australian Catholic University
Sugumar Mariappanadar , Australian Catholic University
DOI Bookmark: http://doi.ieeecomputersociety.org/10.1109/MITP.2008.56
Results from a focus group as well as an empirical study suggest that incident managers use two distinct approaches when responding to unplanned outages in their organizations.
unplanned outage, IT, ITPro
Katherine O'Callaghan, Sugumar Mariappanadar, "Restoring Service after an Unplanned IT Outage", IT Professional, vol.10, no. 3, pp. 40-45, May/June 2008, doi:10.1109/MITP.2008.56