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Restoring Service after an Unplanned IT Outage
May/June 2008 (vol. 10 no. 3)
pp. 40-45
Katherine O'Callaghan, Australian Catholic University
Sugumar Mariappanadar, Australian Catholic University
Results from a focus group as well as an empirical study suggest that incident managers use two distinct approaches when responding to unplanned outages in their organizations.

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Index Terms:
unplanned outage, IT, ITPro
Katherine O'Callaghan, Sugumar Mariappanadar, "Restoring Service after an Unplanned IT Outage," IT Professional, vol. 10, no. 3, pp. 40-45, May-June 2008, doi:10.1109/MITP.2008.56
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