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Issue No.01 - January/February (2007 vol.9)
pp: 46
G. Reza Djavanshir , Johns Hopkins University
William W. Agresti , Johns Hopkins University
ABSTRACT
Knowing how to establish customer rapport and manage expectations can mean the difference between a project's success and failure.
INDEX TERMS
communication, IT consulting, customers, relationship management
CITATION
G. Reza Djavanshir, William W. Agresti, "IT Consulting: Communication Skills Are Key", IT Professional, vol.9, no. 1, pp. 46, January/February 2007, doi:10.1109/MITP.2007.15
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