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IT Consulting: Communication Skills Are Key
January/February 2007 (vol. 9 no. 1)
pp. 46
G. Reza Djavanshir, Johns Hopkins University
William W. Agresti, Johns Hopkins University
Knowing how to establish customer rapport and manage expectations can mean the difference between a project's success and failure.
Index Terms:
communication, IT consulting, customers, relationship management
Citation:
G. Reza Djavanshir, William W. Agresti, "IT Consulting: Communication Skills Are Key," IT Professional, vol. 9, no. 1, pp. 46, Jan.-Feb. 2007, doi:10.1109/MITP.2007.15
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