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Offshoring: What Can Go Wrong?
July/August 2005 (vol. 7 no. 4)
pp. 39-45
Norman Matloff, University of California at Davis
Distance, cultural differences, inexperienced programmers, and other obstacles associated with offshoring frequently burden companies more than they benefit them. In this article, the author discusses the myriad problems associated with outsourcing, including quality gaps, lack of face time, and various language and cultural barriers. The article argues that, contrary to popular belief, there are no guarantees of innovation or increased profitability when a company decides to offshore. In fact, offshoring can actually have to opposite effect, lowering employee moral and, in some cases, producing an increase in costs.
Index Terms:
offshoring, India, physical proximity, Linux, the quality gap, Capability Maturity Model (CMM), Software Engineering Institute (SEI), language problems, GUI, cultural differences, The Information Technology Association (ITAA), the bottom line, onsite managers, infrastructure costs, vendor markup
Citation:
Norman Matloff, "Offshoring: What Can Go Wrong?," IT Professional, vol. 7, no. 4, pp. 39-45, July-Aug. 2005, doi:10.1109/MITP.2005.96
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