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Making IT Outsourcing Work for Smaller Enterprises
July/August 2005 (vol. 7 no. 4)
pp. 12-17
Linda L. Pistole, North Carolina State University
A.W. Bragg, MCNC Research and Development Institute
A growing number of mid-size and small businesses are starting to look into voice over IP for their communications needs. But many companies are also discovering that the advantages of VoIP are not strictly limited to avoiding long-distance toll costs. The author looks at how VoIP has evolved over the years and how vendors are enjoying more and more demand for the service. The article also offers some key questions to consider when making the switch to VoIP telephony.
Index Terms:
voice over IP (VoIP), telephony, corporate telcom budgets, Nortel, Cisco, flexibility, PBX, unified communication, reliable network, voice traffic, network infrastructure, plain old telephone system (POTS), IT departments, IP telephony, collaborative communications, teleconferencing
Linda L. Pistole, A.W. Bragg, "Making IT Outsourcing Work for Smaller Enterprises," IT Professional, vol. 7, no. 4, pp. 12-17, July-Aug. 2005, doi:10.1109/MITP.2005.92
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