Issue No.01 - January/February (2005 vol.7)
Grant A. Jacoby , US Army
DOI Bookmark: http://doi.ieeecomputersociety.org/10.1109/MITP.2005.14
By linking metrics and conversion ratios to key business processes, the intranet efficiency and effectiveness model helps corporations design better software for intranet portals.
Grant A. Jacoby, "Intranet Portal Model and Metrics: A Strategic Management Perspective", IT Professional, vol.7, no. 1, pp. 37-44, January/February 2005, doi:10.1109/MITP.2005.14