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Issue No.03 - May/June (2004 vol.6)
pp: 51-57
User-interface designers create a persona, or fictional user composite, and use it to create detailed task scenarios—before defining the first product feature.
Carla Merrill, Diane Feldman, "Rethinking the Path to Usability: How to Design What Users Really Want", IT Professional, vol.6, no. 3, pp. 51-57, May/June 2004, doi:10.1109/MITP.2004.20
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