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Rethinking the Path to Usability: How to Design What Users Really Want
May/June 2004 (vol. 6 no. 3)
pp. 51-57
User-interface designers create a persona, or fictional user composite, and use it to create detailed task scenarios—before defining the first product feature.
Citation:
Carla Merrill, Diane Feldman, "Rethinking the Path to Usability: How to Design What Users Really Want," IT Professional, vol. 6, no. 3, pp. 51-57, May-June 2004, doi:10.1109/MITP.2004.20
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