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Multichannel Customer Contact Management
May/June 2004 (vol. 6 no. 3)
pp. 33-40
ASCII Text
x 
 
Paul Herceg, David Madison, "Multichannel Customer Contact Management," IT Professional, vol. 6, no. 3, pp. 33-40, May/June, 2004.
 
 
BibTex
x
 
@article{ 10.1109/MITP.2004.18,
author = {Paul Herceg and David Madison},
title = {Multichannel Customer Contact Management},
journal ={IT Professional},
volume = {6},
number = {3},
issn = {1520-9202},
year = {2004},
pages = {33-40},
doi = {http://doi.ieeecomputersociety.org/10.1109/MITP.2004.18},
publisher = {IEEE Computer Society},
address = {Los Alamitos, CA, USA},
}
 
 
RefWorks Procite/RefMan/Endnote
x 
 
TY - MGZN
JO - IT Professional
TI - Multichannel Customer Contact Management
IS - 3
SN - 1520-9202
SP33
EP40
EPD - 33-40
A1 - Paul Herceg,
A1 - David Madison,
PY - 2004
VL - 6
JA - IT Professional
ER -
 
Citation:
Paul Herceg, David Madison, "Multichannel Customer Contact Management," IT Professional, vol. 6, no. 3, pp. 33-40, May-June 2004, doi:10.1109/MITP.2004.18
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