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Multichannel Customer Contact Management
May/June 2004 (vol. 6 no. 3)
pp. 33-40
Citation:
Paul Herceg, David Madison, "Multichannel Customer Contact Management," IT Professional, vol. 6, no. 3, pp. 33-40, May-June 2004, doi:10.1109/MITP.2004.18
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