Issue No.01 - January/February (2004 vol.6)
Siva Namasivayam , Healthcare Payer BPO Services, Vision Healthsource, at Perot Systems Corp.
<p>Labor cost arbitrage (profiting from skilled-labor wage discrepancies) and process modules (automation of best practices) can make business process outsourcing profitable.</p>
Siva Namasivayam, "Profiting from Business Process Outsourcing", IT Professional, vol.6, no. 1, pp. 12-18, January/February 2004, doi:10.1109/MITP.2004.1265537