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Profiting from Business Process Outsourcing
January/February 2004 (vol. 6 no. 1)
pp. 12-18
Siva Namasivayam, Healthcare Payer BPO Services, Vision Healthsource, at Perot Systems Corp.

Labor cost arbitrage (profiting from skilled-labor wage discrepancies) and process modules (automation of best practices) can make business process outsourcing profitable.

Citation:
Siva Namasivayam, "Profiting from Business Process Outsourcing," IT Professional, vol. 6, no. 1, pp. 12-18, Jan.-Feb. 2004, doi:10.1109/MITP.2004.1265537
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