The Community for Technology Leaders
RSS Icon
Subscribe
Issue No.02 - March/April (2002 vol.4)
pp: 33-38
ABSTRACT
<p>Companies are integrating systems so that the same customer service representatives can serve both Web and phone-based customers.</p>
CITATION
Howard G. Bernett, Martin J. Fischer, Denise M. Bevilacqua Masi, "Blended Call Center Performance Analysis", IT Professional, vol.4, no. 2, pp. 33-38, March/April 2002, doi:10.1109/MITP.2002.1000458
91 ms
(Ver 2.0)

Marketing Automation Platform Marketing Automation Tool