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Assessing Web-Enabled Call Center Technologies
May/June 2001 (vol. 3 no. 3)
pp. 24-30

Companies are adding a talk-to-agent button to Web pages to provide instant customer service for Web site visitors. Mitretek's Call Center Lab assessed several products.

Citation:
Howard Bernett, Melissa L. Jaramillo, "Assessing Web-Enabled Call Center Technologies," IT Professional, vol. 3, no. 3, pp. 24-30, May-June 2001, doi:10.1109/6294.939971
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