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Assessing Web-Enabled Call Center Technologies
May/June 2001 (vol. 3 no. 3)
pp. 24-30
ASCII Text
x 
 
Howard Bernett, Melissa L. Jaramillo, "Assessing Web-Enabled Call Center Technologies," IT Professional, vol. 3, no. 3, pp. 24-30, May/June, 2001.
 
 
BibTex
x
 
@article{ 10.1109/6294.939971,
author = {Howard Bernett and Melissa L. Jaramillo},
title = {Assessing Web-Enabled Call Center Technologies},
journal ={IT Professional},
volume = {3},
number = {3},
issn = {1520-9202},
year = {2001},
pages = {24-30},
doi = {http://doi.ieeecomputersociety.org/10.1109/6294.939971},
publisher = {IEEE Computer Society},
address = {Los Alamitos, CA, USA},
}
 
 
RefWorks Procite/RefMan/Endnote
x 
 
TY - MGZN
JO - IT Professional
TI - Assessing Web-Enabled Call Center Technologies
IS - 3
SN - 1520-9202
SP24
EP30
EPD - 24-30
A1 - Howard Bernett,
A1 - Melissa L. Jaramillo,
PY - 2001
VL - 3
JA - IT Professional
ER -
 

Companies are adding a talk-to-agent button to Web pages to provide instant customer service for Web site visitors. Mitretek's Call Center Lab assessed several products.

Citation:
Howard Bernett, Melissa L. Jaramillo, "Assessing Web-Enabled Call Center Technologies," IT Professional, vol. 3, no. 3, pp. 24-30, May-June 2001, doi:10.1109/6294.939971
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