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Knowledge-Based Support in Help-Desk Environments
January/February 2000 (vol. 2 no. 1)
pp. 44-48

How much does a knowledge-based system improve help-desk interactions? HP researchers conducted a study to find out.

Citation:
Kemal A. Delic, Birgit Hoellmer, "Knowledge-Based Support in Help-Desk Environments," IT Professional, vol. 2, no. 1, pp. 44-48, Jan.-Feb. 2000, doi:10.1109/6294.819939
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