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Overcoming Information Overload in the Enterprise: The Active Approach
November/December 2010 (vol. 14 no. 6)
pp. 39-46
Elena Simperl, Institute of Applied Informatics and Formal Description Methods
Ian Thurlow, BT Innovation and Design
Paul Warren, Eurescom
Frank Dengler, Institute of Applied Informatics and Formal Description Methods
John Davies, Future Business Applications and Services at BT
Marko Grobelnik, Quintelligence
Dunja Mladenić, J. Stefan Institute
José Manuel Gómez-Pérez, Intelligent Software Components
Carlos Ruiz Moreno, Intelligent Software Components
Knowledge workers are central to an organization's success, yet their information management tools often hamper their productivity. This has major implications for businesses across the globe because their commercial advantage relies on the optimal exploitation of their own enterprise information, the huge volumes of online information, and the productivity of the required knowledge work. The Active project addresses this challenge through an integrated knowledge management workspace that reduces information overload by significantly improving the mechanisms for creating, managing, and using information. The project's approach follows three themes: sharing information through tagging, wikis, and ontologies; prioritizing information delivery by understanding users' current-task context; and leveraging informal processes that are learned from user behavior.

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Index Terms:
knowledge worker, productivity, information overload, knowledge management, semantic wikis, context mining, knowledge processes, Internet
Elena Simperl, Ian Thurlow, Paul Warren, Frank Dengler, John Davies, Marko Grobelnik, Dunja Mladenić, José Manuel Gómez-Pérez, Carlos Ruiz Moreno, "Overcoming Information Overload in the Enterprise: The Active Approach," IEEE Internet Computing, vol. 14, no. 6, pp. 39-46, Nov.-Dec. 2010, doi:10.1109/MIC.2010.146
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