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Semantic Technology for Capturing Communication Inside an Organization
July/August 2009 (vol. 13 no. 4)
pp. 59-67
ASCII Text
x 
 
Marko Grobelnik, Dunja Mladenic, Blaž Fortuna, "Semantic Technology for Capturing Communication Inside an Organization," IEEE Internet Computing, vol. 13, no. 4, pp. 59-67, July/August, 2009.
 
 
BibTex
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@article{ 10.1109/MIC.2009.88,
author = {Marko Grobelnik and Dunja Mladenic and Blaž Fortuna},
title = {Semantic Technology for Capturing Communication Inside an Organization},
journal ={IEEE Internet Computing},
volume = {13},
number = {4},
issn = {1089-7801},
year = {2009},
pages = {59-67},
doi = {http://doi.ieeecomputersociety.org/10.1109/MIC.2009.88},
publisher = {IEEE Computer Society},
address = {Los Alamitos, CA, USA},
}
 
 
RefWorks Procite/RefMan/Endnote
x 
 
TY - MGZN
JO - IEEE Internet Computing
TI - Semantic Technology for Capturing Communication Inside an Organization
IS - 4
SN - 1089-7801
SP59
EP67
EPD - 59-67
A1 - Marko Grobelnik,
A1 - Dunja Mladenic,
A1 - Blaž Fortuna,
PY - 2009
KW - knowledge management
KW - organizational structure
KW - knowledge discovery
KW - semi-automatic ontology learning
KW - email transactions
VL - 13
JA - IEEE Internet Computing
ER -
 
Marko Grobelnik, Jozef Stefan Institute
Dunja Mladenic, Jozef Stefan Institute
Blaž Fortuna, Jozef Stefan Institute
Using semantic technologies in various domains, researchers have developed domain-specific ontologies to capture knowledge and enable reasoning. Organizations can support such knowledge management by capturing knowledge of their own people and their communication records, including email exchanges. The proposed approach analyzes an internal social network and uses the resulting information to produce an informal organizational structure. The authors evaluated their approach using a mid-size organization's actual data and compared the informal structure they obtained with the formal organizational structure. As the results show, the approach proved useful for modeling social structures based on real-world communication records.

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Index Terms:
knowledge management, organizational structure, knowledge discovery, semi-automatic ontology learning, email transactions
Citation:
Marko Grobelnik, Dunja Mladenic, Blaž Fortuna, "Semantic Technology for Capturing Communication Inside an Organization," IEEE Internet Computing, vol. 13, no. 4, pp. 59-67, July-Aug. 2009, doi:10.1109/MIC.2009.88
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