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Alexandros Dais , Harokopio Univesity of Athens , Athens
Mara Nikolaidou , Harokopio Univesity of Athen, Athens
Dimosthenis Anagnostopoulos , Harokopio University of Athens, Athens
The transformation of the IT governmental services (T-Gov) has become an emergent challenge, requiring the adoption of a whole new perception in terms of service delivery to citizens. To achieve T-Gov, Citizen-to-Government interaction should be explored under a new perspective, enhancing citizen active involvement. Such a perspective should take into account all types of Government interaction and support the notion of intermediates acting on citizen’s behalf, while third-party application development should be embraced. To this end, a citizen-centric interaction model is proposed for the provision of e-Government services, utilizing the Web 2.0 paradigm. It facilitates citizens to better control their private data through profiles and enables them to combine services provided by the Government or third-party entities to perform cross-organizational tasks. A cross-organizational service example is used to illustrate its potential. The OpenSocialGov framework, a social network platform implemented for the realisation of the proposed interaction model, is also discussed.
Alexandros Dais, Mara Nikolaidou, Dimosthenis Anagnostopoulos, "A Web 2.0 Citizen Centric Model for T-Government Services", IEEE Intelligent Systems, , no. 1, pp. 1, PrePrints PrePrints, doi:10.1109/MIS.2012.63
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