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Why Do Users Employ the Same System in So Many Different Ways?
July/August 2011 (vol. 26 no. 4)
pp. 32-39
Justin Fidock, Australian Department of Defense
Jennie Carroll, RMIT University, Australia

A technology appropriation perspective, augmented by complementary theories of change and the use of multiple methods, is a powerful way of explaining diverse uses of a system.

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Index Terms:
intelligent systems, technology appropriation, theories of change, multiple methods, email, human-centered computing
Justin Fidock, Jennie Carroll, "Why Do Users Employ the Same System in So Many Different Ways?," IEEE Intelligent Systems, vol. 26, no. 4, pp. 32-39, July-Aug. 2011, doi:10.1109/MIS.2011.43
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