The Community for Technology Leaders
RSS Icon
Subscribe
Issue No.03 - May/June (2008 vol.23)
pp: 84-88
Robert R. Hoffman , Institute for Human and Machine Cognition
David Ziebell , Electric Power Research Institute
Stephen M. Fiore , University of Central Florida
Irma Becerra-Fernandez , Florida International University
ABSTRACT
A number of social, economic, technological, and scientific trends have led to the emergence of communities of practice centered on the notion of the knowledge-based organization. Workforce mobility and its implications for transfer of expertise have made knowledge management a hot topic ever since this HCC department last discussed it. The authors point to new areas of application that the commercial enterprises of KM software solutions and knowledge networking might explore. Furthermore, the scientific foundations of knowledge elicitation methodology must be expanded in scope and capability. In discussing issues of knowledge finding, knowledge elicitation, mentoring, and costing, the authors ask whether each is a matter of building intelligent technologies or of using technology intelligently.
INDEX TERMS
workforce issues, expertise, knowledge management, knowledge-based organization, knowledge elicitation, knowledge capture, tacit knowledge, mentoring, sociometry, expert locator systems, knowledge management software systems
CITATION
Robert R. Hoffman, David Ziebell, Stephen M. Fiore, Irma Becerra-Fernandez, "Knowledge Management Revisited", IEEE Intelligent Systems, vol.23, no. 3, pp. 84-88, May/June 2008, doi:10.1109/MIS.2008.51
REFERENCES
1. R.R. Hoffman and L.F. Hanes, "The Boiled Frog Problem," IEEE Intelligent Systems, July/Aug. 2003, pp. 68–71.
2. G. Klein, "Using Knowledge Engineering to Preserve Corporate Memory," The Psychology of Expertise: Cognitive Research and Empirical AI, R.R. Hoffman, ed., Lawrence Erlbaum Associates, 1992, pp. 170–190.
3. I. Becerra-Fernandez and D. Leidner, eds., Knowledge Management: An Evolutionary View, Prentice-Hall, 2008.
4. A. Poulymenakou, T. Cornford, and E.A. Whitley, "Knowledge Acquisition for Organizational Problem Solving: Developing Expert Systems and Beyond," Expert Systems with Applications, vol. 5, 1992, pp. 121–130.
5. D. Pringle, "Learning Gurus Adapt to Escape Corporate Axes," Wall Street J.,7 Jan. 2003, p. B1.
6. E. Berkman, "When Bad Things Happen to Good Ideas," Darwin, Apr. 2001; www.darwinmag.com/read/040101badthings.html .
7. R. Sabherwal and I. Becerra-Fernandez, "An Empirical Study of the Effect of Knowledge Management Processes at Individual, Group, and Organizational Levels," Decision Sciences, vol. 34, 2003, pp. 225–260.
8. D.W. Haughey, "Leveraging Marine Corps Experience," Marine Corps Gazette, Nov. 2000, pp. 45–46.
9. J.A. Ballas, "Human-Centered Computing for Tactical Weather Forecasting: An Example of the 'Moving Target Rule,'" Expertise Out of Context, R.R. Hoffman, ed., Lawrence Erlbaum Associates, 2007, pp. 316–326.
10. R.M. Grant, "Toward a Knowledge-Based Theory of the Firm," Strategic Management J., vol. 17, 1996, pp. 109–122.
11. I. Nonaka and H. Takeuchi, The Knowledge Creating Company, Oxford Univ. Press, 1995.
12. J.-C. Spender, "Making Knowledge the Basis of a Dynamic Theory of the Firm," Strategic Management J., vol. 17, 1996, pp. 45–62.
13. D.E. O'Leary and R. Studer, "Knowledge Management: An Interdisciplinary Approach," IEEE Intelligent Systems, Jan./Feb. 2001, pp. 24–25.
14. M. Gross, L. Hanes, and T. Ayres, "Capturing Undocumented Worker-Job-Knowledge at Electric Utilities: The EPRI Strategic Project," Proc. IEEE 7th Conf. Human Factors and Power Plants, IEEE Press, 2002, pp. 6.20–6.24.
15. A. Fisher, "How to Battle the Coming Brain Drain," Forbes Magazine,21 Mar. 2005, pp. 121–131.
16. D. Leonard, "Deep Smarts," Harvard Business Rev., vol. 82, no. 137, Sept. 2004, pp. 88–97.
17. Workforce Analysis Report, US Nat'l Aeronautics and Space Administration, 2003.
18. I. Becerra-Fernandez and D.W. Aha, "Case-Based Problem Solving for Knowledge Management Systems," Proc. 12th Int'l Florida AI Research Soc. Conf., AAAI Press, 1999, pp. 219–223.
19. 2006 Long Term Reliability Assessment, North Am. Electric Reliability Council, 2006.
20. "Loss of Line Workers," Morning Edition, Nat'l Public Radio, 22 Mar. 2005.
21. Interview with NRC Chairman Dale Klein at US WIN 2007, Women in Nuclear Conf., 6 Sept. 2007, http://video.google.comvideoplay?docid=3549043670358279894 .
22. R.R. Hoffman et al., "Eliciting Knowledge from Experts: A Methodological Analysis," Organizational Behavior and Human Decision Processes, vol. 62, 1995, pp. 129–158.
23. M. Polanyi, The Tacit Dimension, Doubleday, 1966.
24. R.J. Sternberg and J.A. Horvath, eds., Tacit Knowledge in Professional Practice, Lawrence Erlbaum Associates, 1999.
25. D.C. Berry and D.E. Broadbent, "On the Relationship between Task Performance and Associated Verbalizable Knowledge," Quarterly J. Experimental Psychology, vol. 36A, 1984, pp. 209–231.
26. J. Roberts, "From Know-How to Show-How? Questioning the Role of Information and Communication Technologies in Knowledge Transfer," Technology Analysis and Strategic Management, vol. 12, 2000, pp. 429–443.
27. R.R. Hoffman, B. Crandall, and N. Shadbolt, "A Case Study in Cognitive Task Analysis Methodology: The Critical Decision Method for the Elicitation of Expert Knowledge," Human Factors, vol. 40, 1998, pp. 254–276.
28. K.R. Hammond et al., "Direct Comparison of the Efficacy of Intuitive and Analytical Cognition in Expert Judgment," IEEE Trans. Systems, Man, and Cybernetics, vol. 17, 1987, pp. 753–770.
29. I. Josefson, "The Nurse as Engineer: The Theory of Knowledge in Research in the Care Sector," Knowledge, Skill, and Artificial Intelligence, B. Goranzon and I. Josefson, eds., Springer, 1988, pp. 19–30.
30. G.A. Klein, R. Calderwood, and A. Clinton-Cirocco, "Rapid Decision Making on the Fire Ground," Proc. Human Factors Soc. 30th Ann. Meeting, Human Factors Soc., 1986, pp. 576–580.
31. J.D. Bransford et al., "New Approaches to Instruction: Because Wisdom Can't Be Told," Similarity and Analogical Reasoning, S. Vosniadou and A. Ortony, eds., Cambridge Univ. Press, 1989, pp. 470–497.
32. R. Goffee and G. Jones, "Why Should Anyone Be Led by You?" Harvard Business Rev., Sept. 2000, pp. 62–70.
33. B. Gaines, "Organizational Knowledge Acquisition," Handbook of Knowledge Management, vol. 1, C.W. Holsapple, ed., Springer, 2003, pp. 317–347.
34. I. Becerra-Fernandez, A. Gonzalez, and R. Sabherwal, Knowledge Management: Challenges, Solutions, and Technologies, Prentice-Hall, 2004.
35. I. Becerra-Fernandez, "Searching for Experts on the Web: A Review of Contemporary Expertise Locator Systems," ACM Trans. Internet Technology, vol. 6, 2006, pp. 333–355.
36. R.R. Hoffman, "Protocols for Cognitive Task Analysis," Inst. for Human and Machine Cognition, 2005, http://ihmc.us:16080/research/projectsCTAProtocols .
37. M.T. Hansen, "The Search-Transfer Problem: The Role of Weak Ties in Sharing Knowledge across Organization Subunits," Administrative Science Quarterly, vol. 44, 1999, pp. 82–111.
38. E. Stein, "A Look at Expertise from a Social Perspective," Expertise in Context, P.J. Feltovich, K.M. Ford, and R.R. Hoffman, eds., MIT Press, 1997, pp. 181–194.
39. J. Basque, B. Pudelko, and M. Léonard, "Collaborative Knowledge Modeling between Experts and Novices: A Strategy to Support Transfer of Expertise in an Organization," Proc. 2nd Int'l Conf. Concept Mapping, Univ. of Pamplona, 2004.
40. R.R. Hoffman, "An Empirical Comparison of Methods for Eliciting and Modeling Expert Knowledge," Proc. 46th Meeting Human Factors and Ergonomics Soc., Human Factors and Ergonomics Soc., 2002, pp. 482–486.
41. B. Crandall, G. Klein, and R.R. Hoffman, Working Minds: A Practitioner's Guide to Cognitive Task Analysis, MIT Press, 2006.
42. T.H. Davenport and G. Glaser, "Just-in-Time Delivery Comes to Knowledge Management," Harvard Business Rev., vol. 80, 2002, pp. 107–111.
43. R.G. Berger and B.A. Kichak, "Physician Order Entry: Helpful or Harmful?" J. Am. Medical Informatics Assoc., vol. 11, 2004, pp. 100–103.
44. Committee on Science, Engineering, and Public Policy, Rising above the Gathering Storm: Energizing and Employing America for a Brighter Economic Future, Nat'l Academies Press, 2006.
45. L. Johnson and N. Johnson, "Knowledge Elicitation involving Teachback Interviewing," Knowledge Elicitation for Expert Systems: A Practical Handbook, A.L. Kidd, ed., Plenum Press, 1987, pp. 91–108.
46. R. Mack and J.B. Robinson, "When Novices Elicit Knowledge," The Psychology of Expertise: Cognitive Research and Empirical AI, R.R. Hoffman, ed., Lawrence Erlbaum Associates, 1992, pp. 245–268.
47. J. Minstrell, "Expertise in Teaching," Tacit Knowledge in Professional Practice, R.J. Sternberg and J.A. Horvath, eds., Lawrence Erlbaum Associates, 1999, pp. 215–230.
48. S.M. Fiore and E. Salas, "Cognition, Competition, and Coordination: Understanding Expertise in Sports and Its Relevance to Learning and Performance in the Military," to be published in Military Psychology, 2008.
49. R.R. Hoffman, "How Can Expertise Be Defined? Implications of Research from Cognitive Psychology," Exploring Expertise, R. Williams, W. Faulkner, and J. Fleck, eds., Macmillan, 1998, pp. 81–100.
50. W. Zachary et al., "Human Total Cost of Ownership: The Penny Foolish Principle at Work," IEEE Intelligent Systems, Mar./Apr. 2007, pp. 22–26.
16 ms
(Ver 2.0)

Marketing Automation Platform Marketing Automation Tool