This Article 
   
 Share 
   
 Bibliographic References 
   
 Add to: 
 
Digg
Furl
Spurl
Blink
Simpy
Google
Del.icio.us
Y!MyWeb
 
 Search 
   
Metrics, Metrics, Metrics: Negative Hedonicity
March/April 2008 (vol. 23 no. 2)
pp. 69-73
ASCII Text
x 
 
Robert R. Hoffman, Peter Hancock, Morris Marx, "Metrics, Metrics, Metrics: Negative Hedonicity," IEEE Intelligent Systems, vol. 23, no. 2, pp. 69-73, March/April, 2008.
 
 
BibTex
x
 
@article{ 10.1109/MIS.2008.31,
author = {Robert R. Hoffman and Peter Hancock and Morris Marx},
title = {Metrics, Metrics, Metrics: Negative Hedonicity},
journal ={IEEE Intelligent Systems},
volume = {23},
number = {2},
issn = {1541-1672},
year = {2008},
pages = {69-73},
doi = {http://doi.ieeecomputersociety.org/10.1109/MIS.2008.31},
publisher = {IEEE Computer Society},
address = {Los Alamitos, CA, USA},
}
 
 
RefWorks Procite/RefMan/Endnote
x 
 
TY - MGZN
JO - IEEE Intelligent Systems
TI - Metrics, Metrics, Metrics: Negative Hedonicity
IS - 2
SN - 1541-1672
SP69
EP73
EPD - 69-73
A1 - Robert R. Hoffman,
A1 - Peter Hancock,
A1 - Morris Marx,
PY - 2008
KW - performance measurement
KW - human-computer interaction
KW - hedonic measures
KW - cognitive work
KW - negative hedonicity
KW - user frustration
KW - work-arounds
VL - 23
JA - IEEE Intelligent Systems
ER -
 
Robert R. Hoffman, Institute for Human and Machine Cognition
Peter Hancock, University of Central Florida
Morris Marx, Institute for Human and Machine Cognition
A significant challenge is that in studies of human-computer interaction, the new technologies must themselves be evaluated for effectiveness as a component within a cognitive work system. This essay focuses on the possibility of measuring "negative hedonicity." This idea stems from a 2004 essay in IEEE Intelligent Systems, which presented the Pleasure Principle of HCC: "Good tools provide a feeling of direct engagement. They simultaneously provide a feeling of flow and challenge." Hedonic factors in human-computer interaction include positive affect and increased goal-oriented motivation. Negative hedonicity is the valuation of affect and motivation as negatively impacted by the work experience. This dimension is reflected in frustration, confusion, mental (or data) overload, automation surprise, and the creation of kluges and work-arounds. The authors outline a method for hedonic measurement in evaluating cognitive work and an approach to analyzing the data.

1. S.W.A. Dekker, J.M. Nyce, and R.R. Hoffman, "From Contextual Inquiry to Designable Futures: What Do We Need to Get There?" IEEE Intelligent Systems, Mar./Apr. 2003, pp. 74–77.
2. D.D. Woods, "Designs Are Hypotheses about How Artifacts Shape Cognition and Collaboration," Ergonomics, vol. 41, 1998, pp. 168–173.
3. E. Hollnagel and D.D. Woods, Joint Cognitive Systems: Foundations of Cognitive Systems Engineering, Taylor and Francis, 2006.
4. J. Goguen, "Towards a Social, Ethical Theory of Information," Social Science Research, Technical Systems, and Cooperative Work, G. Bowker et al., eds., Lawrence Erlbaum Associates, 1997, pp. 27–56.
5. K. Neville et al., "The Procurement Woes Revisited," IEEE Intelligent Systems, Jan./Feb. 2007, pp. 72–75.
6. W.W. Gibbs, "Software's Chronic Crisis," Scientific Am., Sept. 1994, pp. 72–81.
7. R.W. Pew and A. Mavor, eds., Human-System Integration in System Development: A New Look, Nat'l Academy Press, 2007.
8. J. Grudin, "Utility and Usability: Research Issues and Development Concepts," Interacting with Computers, vol. 4, 1992, pp. 209–217.
9. M.B. Rosson and J.M. Carroll, Usability Engineering: Scenario-Based Development of Human-Computer Interaction, Morgan Kaufmann, 2002.
10. M.J. O'Neill, Measuring Workplace Performance, 2nd ed., Taylor and Francis, 2007.
11. E. Schaffer, Institutionalization of Usability, Addison-Wesley, 2004.
12. E.J. Keats, John Henry: An American Legend, Pantheon Books, 1965.
13. R.R. Hoffman, P.J. Hayes, and K.M. Ford, "Human-Centered Computing: Thinking In and Outside the Box," IEEE Intelligent Systems, Sept./Oct. 2001, pp. 76–78.
14. R. Scott et al., "Work-Centered Support Systems: A Human-Centered Approach to System Design," IEEE Intelligent Systems, Mar./Apr. 2005, pp. 73–81.
15. J. Scholtz, "Metrics for Evaluation of Software Technology to Support Intelligence Analysis," Proc. Human Factors and Ergonomics Soc. 49th Ann. Meeting, Factors and Ergonomics Soc., 2005, pp. 918–921.
16. P. Koopman and R.R. Hoffman, "Work-Arounds, Make-Work, and Kludges," IEEE Intelligent Systems, Nov./Dec. 2003, pp. 70–75.
17. R.R. Hoffman and P.J. Hayes, "The Pleasure Principle," IEEE Intelligent Systems, Jan./Feb. 2004, pp. 86–89.
18. T. Oron-Gilad and P.A. Hancock, "The Role of Hedonomics in the Future of Industry, Service, and Product Design," Proc. Human Factors and Ergonomics Soc. 49th Ann. Meeting, Human Factors and Ergonomics Soc., 2005, pp. 1701–1704.
19. P.A. Hancock, A.A. Pepe, and L.L. Murphy, "Hedonomics: The Power of Positive and Pleasurable Ergonomics," Ergonomics in Design, Winter 2005, pp. 8–14.
20. Y. Qi, C. Reynolds, and R.W. Picard, "The Bayes Point Machine for Computer-User Frustration Detection via Pressuremouse," Proc. 2001 Workshop Perceptive User Interfaces (PUI 01), vol. 15, ACM, 2001, pp. 1–5.
21. C.D. Wickens, "Multiple Resources and Performance Prediction," Theoretical Issues in Ergonomics Science, vol. 3, 2002, pp. 150–177.
22. E.G. Boring, "A History of Introspection," Psychological Bull., vol. 50, 1953, pp. 169–189.
23. K.A. Ericsson and H. Simon, Protocol Analysis: Verbal Reports as Data, 2nd ed., MIT Press, 1993.
24. B. Crandall, G. Klein, and R.R. Hoffman, Working Minds: A Practitioner's Guide To Cognitive Task Analysis, MIT Press, 2006.
25. R.R. Hoffman, B. Crandall, and N. Shadbolt, "A Case Study in Cognitive Task Analysis Methodology: The Critical Decision Method for the Elicitation of Expert Knowledge," Human Factors, vol. 40, 1998, pp. 254–276.
26. R.R. Hoffman and L. Militello, Perspectives on Cognitive Task Analysis: Historical Origins and Modern Communities of Practice, CRC Press, 2008.

Index Terms:
performance measurement, human-computer interaction, hedonic measures, cognitive work, negative hedonicity, user frustration, work-arounds
Citation:
Robert R. Hoffman, Peter Hancock, Morris Marx, "Metrics, Metrics, Metrics: Negative Hedonicity," IEEE Intelligent Systems, vol. 23, no. 2, pp. 69-73, March-April 2008, doi:10.1109/MIS.2008.31
Usage of this product signifies your acceptance of the Terms of Use.