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Work-Centered Support Systems: A Human-Centered Approach to Intelligent System Design
March/April 2005 (vol. 20 no. 2)
pp. 73-81
Ronald Scott, BBN Technologies
Emilie M. Roth, Roth Cognitive Engineering
Stephen E. Deutsch, BBN Technologies
Erika Malchiodi, BBN Technologies
Thomas E. Kazmierczak, BBN Technologies
Robert G. Eggleston, Air Force Research Laboratory
Samuel R. Kuper, Air Force Research Laboratory
Randall D. Whitaker, Northrop Grumman Information Technology
The work-centered support system approach to human-centered computing focuses on analyzing and supporting cognitive and collaborative work. The Work-Centered Support System for Global Weather Management, developed to support weather forecasting and monitoring in an airlift service organization, exemplifies this approach. The WCSS-GWM uses software agents embedded in work domain visualizations to support cognitive and decision-making processes, work artifact production, collaboration, and management of the multiple interwoven tasks that characterize work. It demonstrates and extends cognitive-engineering principles for effecting human-software agent interaction and WCSS concepts.
Index Terms:
human-centered, cognitive engineering, intelligent systems, software agents, work-centered, work-centered support system, WCSS, intelligent agents, D-OMAR
Ronald Scott, Emilie M. Roth, Stephen E. Deutsch, Erika Malchiodi, Thomas E. Kazmierczak, Robert G. Eggleston, Samuel R. Kuper, Randall D. Whitaker, "Work-Centered Support Systems: A Human-Centered Approach to Intelligent System Design," IEEE Intelligent Systems, vol. 20, no. 2, pp. 73-81, March-April 2005, doi:10.1109/MIS.2005.37
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