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Ten Challenges for Making Automation a "Team Player" in Joint Human-Agent Activity
November/December 2004 (vol. 19 no. 6)
pp. 91-95
Gary Klein, Klein Associates
David D. Woods, Cognitive Systems Engineering Laboratory
Jeffrey M. Bradshaw, Institute for Human and Machine Cognition
Robert R. Hoffman, Institute for Human and Machine Cognition
Paul J. Feltovich, Institute for Human and Machine Cognition
The authors propose 10 challenges for making automation components into effective "team players" when they interact with people in significant ways. Their analysis is based on some of the principles of human-centered computing that they have developed individually and jointly over the years, and is adapted from a more comprehensive examination of common ground and coordination.
Index Terms:
automation, human-agent activity, joint activity
Citation:
Gary Klein, David D. Woods, Jeffrey M. Bradshaw, Robert R. Hoffman, Paul J. Feltovich, "Ten Challenges for Making Automation a "Team Player" in Joint Human-Agent Activity," IEEE Intelligent Systems, vol. 19, no. 6, pp. 91-95, Nov.-Dec. 2004, doi:10.1109/MIS.2004.74
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