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Crazy Clocks: Counterintuitive Consequences of "Intelligent" Automation
November/December 2001 (vol. 16 no. 6)
pp. 74-76

Human error is a widely recognized problem, and there are at least two complementary paths to error mitigation. One approach aims to reduce error by changing the design of systems and products to make them fit human capabilities and limitations. Another approach aims to remove human error (and human involvement) altogether by automation, sometimes including intelligent systems. The latter approach might seem preferable. After all, if no human is involved, how can there be any human error?

Citation:
Kim J. Vicente, "Crazy Clocks: Counterintuitive Consequences of "Intelligent" Automation," IEEE Intelligent Systems, vol. 16, no. 6, pp. 74-76, Nov.-Dec. 2001, doi:10.1109/5254.972095
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