Issue No.03 - May/June (2000 vol.15)
DOI Bookmark: http://doi.ieeecomputersociety.org/10.1109/5254.846283
A successful knowledge management system must not only acquire and organize key organizational memories but provide access to that knowledge in a timely, relevant manner. The best possible use of an organizational memory is when we tie knowledge to action, which can only occur if the user is aware of and can identify the knowledge at the time of action and if the system can deliver it to that point of action. The authors present the kMail system. which integrates e-mail with organizational memories to deliver knowledge across the Internet at the time and place we need it. kMail does this by providing context through metaknowledge based memory-concept associations and by determining the appropriate memory items through the creation of organizational memory views.
David G. Schwartz, "Tying Knowledge to Action with kMail", IEEE Intelligent Systems, vol.15, no. 3, pp. 33-39, May/June 2000, doi:10.1109/5254.846283