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Toward a Technology for Organizational Memories
May/June 1998 (vol. 13 no. 3)
pp. 40-48
An Organizational Memory is an enterprise-internal application-independent information and assistant system. It integrates various techniques and tools to support knowledge management. Motivated by the growing need for enterprise-wide knowledge management we performed several studies and identified the functional requirements for an Organizational Memory. To cope with these we propose a three-layered model for processing the knowledge. On this basis, the Organizational Memory serves as an intelligent assistant to the user and deals with both formal and non-formal knowledge elements in a task-oriented way. The concepts described here are subject to ongoing research, but are employed and tested in several industrial application projects.
Index Terms:
Organizational memory, knowledge management, information retrieval, information modeling, thesaurus generation, business process modeling
Andreas Abecker, Ansgar Bernardi, Knut Hinkelmann, Otto Kühn, Michael Sintek, "Toward a Technology for Organizational Memories," IEEE Intelligent Systems, vol. 13, no. 3, pp. 40-48, May-June 1998, doi:10.1109/5254.683209
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