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Customer Service 2.0: Where Social Computing Meets Customer Relations
Nov. 2012 (vol. 45 no. 11)
pp. 93-95
| ASCII Text | x | ||
| Frank Bi, Joseph A. Konstan, "Customer Service 2.0: Where Social Computing Meets Customer Relations," Computer, vol. 45, no. 11, pp. 93-95, Nov., 2012. | |||
| BibTex | x | ||
| @article{ 10.1109/MC.2012.370, author = {Frank Bi and Joseph A. Konstan}, title = {Customer Service 2.0: Where Social Computing Meets Customer Relations}, journal ={Computer}, volume = {45}, number = {11}, issn = {0018-9162}, year = {2012}, pages = {93-95}, doi = {http://doi.ieeecomputersociety.org/10.1109/MC.2012.370}, publisher = {IEEE Computer Society}, address = {Los Alamitos, CA, USA}, } | |||
| RefWorks Procite/RefMan/Endnote | x | ||
| TY - MGZN JO - Computer TI - Customer Service 2.0: Where Social Computing Meets Customer Relations IS - 11 SN - 0018-9162 SP93 EP95 EPD - 93-95 A1 - Frank Bi, A1 - Joseph A. Konstan, PY - 2012 KW - Social factors KW - Social network services KW - Privacy KW - Customer services KW - Facebook KW - social computing KW - social networks VL - 45 JA - Computer ER - | |||
DOI Bookmark: http://doi.ieeecomputersociety.org/10.1109/MC.2012.370
Social computing is moving customer relations from private spaces into the public space.
Index Terms:
Social factors,Social network services,Privacy,Customer services,Facebook,social computing,social networks
Citation:
Frank Bi, Joseph A. Konstan, "Customer Service 2.0: Where Social Computing Meets Customer Relations," Computer, vol. 45, no. 11, pp. 93-95, Nov. 2012, doi:10.1109/MC.2012.370
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