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Customer Service 2.0: Where Social Computing Meets Customer Relations
Nov. 2012 (vol. 45 no. 11)
pp. 93-95
Frank Bi, University of Minnesota
Joseph A. Konstan, University of Minnesota
Social computing is moving customer relations from private spaces into the public space.
Index Terms:
Social factors,Social network services,Privacy,Customer services,Facebook,social computing,social networks
Citation:
Frank Bi, Joseph A. Konstan, "Customer Service 2.0: Where Social Computing Meets Customer Relations," Computer, vol. 45, no. 11, pp. 93-95, Nov. 2012, doi:10.1109/MC.2012.370
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