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Issue No.11 - Nov. (2012 vol.45)
pp: 93-95
Frank Bi , University of Minnesota
Joseph A. Konstan , University of Minnesota
ABSTRACT
Social computing is moving customer relations from private spaces into the public space.
INDEX TERMS
Social factors, Social network services, Privacy, Customer services, Facebook, social computing, social networks
CITATION
Frank Bi, Joseph A. Konstan, "Customer Service 2.0: Where Social Computing Meets Customer Relations", Computer, vol.45, no. 11, pp. 93-95, Nov. 2012, doi:10.1109/MC.2012.370
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