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Why the FBI Can't Build a Case Management System
June 2012 (vol. 45 no. 6)
pp. 73-80
A review of the problems that haunted the FBI's Virtual Case File and Sentinel case management programs and an examination of the technical reasons for these failures provide the basis for recommendations to help avoid their repetition.

1. S. Gorman, "System Error," The Baltimore Sun,29 Jan. 2006; http://articles.baltimoresun.com/2006-01-29/ news0601280286_1_intelligence-experts-11-intelligence-trailblazer .
2. V. Kundra, "Tight Budget? Look to the ‘Cloud,’" The New York Times,30 Aug. 2011; www.nytimes.com/2011/08/31/opiniontight-budget-look-to-the-cloud.html?_r=1.
3. "Interview with NSA Director Lt. Gen. Keith B. Alexander," The Baltimore Sun,22 Aug. 2005; www.baltimoresun.combal-alexanderqa0821,0,7915684.story .

Index Terms:
software engineering failures, access control, FBI, data migration, software integration, program management, business process reengineering, records management, security architectures
Citation:
Jerome Israel, "Why the FBI Can't Build a Case Management System," Computer, vol. 45, no. 6, pp. 73-80, June 2012, doi:10.1109/MC.2012.2
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