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Issue No.12 - December (2011 vol.44)
pp: 55-62
Mary Lacity , University of Missouri-St. Louis
Erran Carmel , American University
Joseph Rottman , University of Missouri-St. Louis
ABSTRACT
IT and business process outsourcing providers are building delivery centers in remote domestic locations for several reasons, including to access a more stable, lower-cost workforce and to fulfill social missions such as employing underprivileged or minority populations.
INDEX TERMS
IT, BPO services, outsourcing, remote computing
CITATION
Mary Lacity, Erran Carmel, Joseph Rottman, "Rural Outsourcing: Delivering ITO and BPO Services from Remote Domestic Locations", Computer, vol.44, no. 12, pp. 55-62, December 2011, doi:10.1109/MC.2011.377
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