Issue No.12 - December (2011 vol.44)
Mary Lacity , University of Missouri-St. Louis
Erran Carmel , American University
Joseph Rottman , University of Missouri-St. Louis
DOI Bookmark: http://doi.ieeecomputersociety.org/10.1109/MC.2011.377
IT and business process outsourcing providers are building delivery centers in remote domestic locations for several reasons, including to access a more stable, lower-cost workforce and to fulfill social missions such as employing underprivileged or minority populations.
IT, BPO services, outsourcing, remote computing
Mary Lacity, Erran Carmel, Joseph Rottman, "Rural Outsourcing: Delivering ITO and BPO Services from Remote Domestic Locations", Computer, vol.44, no. 12, pp. 55-62, December 2011, doi:10.1109/MC.2011.377