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Rural Outsourcing: Delivering ITO and BPO Services from Remote Domestic Locations
December 2011 (vol. 44 no. 12)
pp. 55-62
Mary Lacity, University of Missouri-St. Louis
Erran Carmel, American University
Joseph Rottman, University of Missouri-St. Louis
IT and business process outsourcing providers are building delivery centers in remote domestic locations for several reasons, including to access a more stable, lower-cost workforce and to fulfill social missions such as employing underprivileged or minority populations.

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Index Terms:
IT, BPO services, outsourcing, remote computing
Citation:
Mary Lacity, Erran Carmel, Joseph Rottman, "Rural Outsourcing: Delivering ITO and BPO Services from Remote Domestic Locations," Computer, vol. 44, no. 12, pp. 55-62, Dec. 2011, doi:10.1109/MC.2011.377
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