Issue No.05 - May (2010 vol.43)
David Alan Grier , George Washington University
DOI Bookmark: http://doi.ieeecomputersociety.org/10.1109/MC.2010.144
The failure of a complex product tells just as much about how the organization operates as it does about the skill of individual workers.
David Alan Grier, "The Age of Accountability", Computer, vol.43, no. 5, pp. 6-8, May 2010, doi:10.1109/MC.2010.144